ArtLove Salon hospitality
Front Desk Representative Guide
A practical, mobile-friendly checklist for welcoming visitors, answering questions, and handing the space back in good order.
Salon Representative
The umbrella role for people representing the Salon to visitors.
Front Desk
The assigned station for entry, refreshments, sign-in, and visitor count.
Ambassador
The guest-facing function: welcome, orient, answer, and connect.
Open the desk
- Check the event run sheet or posted desk notes before guests arrive.
- Confirm who the event lead is and how to reach them.
- Make sure the entrance, desk, sign-in device, and refreshment area are ready.
- Check that posted artwork and feedback QR codes are visible and working.
Welcome every visitor
- Acknowledge guests promptly and warmly.
- Ask whether it is their first visit, then offer a short orientation.
- Offer coffee, tea, or water when service is available.
- Give guests room to explore. Be available without hovering.
Help guests explore
- Explain that artwork QR labels open more information about the work and artist.
- Point out the visitor feedback QR only when it is posted for that event.
- If you do not know an answer, say so and connect the guest with the event lead.
- Never guess about prices, artists, access, or Foundation policy.
Close the desk
- Confirm the final visitor count and leave the sign-in area orderly.
- Return event materials and note any supplies that need restocking.
- Share unresolved guest questions, incidents, or useful feedback with the event lead.
- Follow the run sheet for doors, lights, refreshments, and closing tasks.
Incident and escalation
- For immediate danger or a medical emergency, call 911, then notify the event lead.
- For non-emergency issues, keep guests safe and contact the event lead listed on the run sheet or posted contact sheet.
- Write only observable facts in post-event notes. Do not diagnose, speculate, or assign blame.
A simple welcome
“Welcome to ArtLove Salon. Is this your first visit? You are welcome to explore both floors, and I can help with questions. Coffee, tea, and water are available when set out.”